General Studies · Marketing Information System
The 'Apex Commercial Bank' utilized its Marketing Information System (MKIS) during a major shift toward digital transactions. It combined intelligence reports, internal transactional data, survey insights, and decision support modeling to strategically transition from physical branches to high-end mobile application touchpoints, yielding long-term growth. Which of the following assessments correctly identifies the longitudinal value of the MKIS in this scenario?
- 1The customer survey was redundant because the internal transaction records already showed that cash usage had decreased.
- 2The bank could have achieved the same results by simply copying competitors without any internal data analysis.
- 3The MKIS provided a 'Strategic Pivot' capability by integrating environmental intelligence with internal transaction data and predictive modeling.✓
- 4The MKIS was only useful for the initial decision to close branches but had no role in subsequent tracking.
Correct answer
The MKIS provided a 'Strategic Pivot' capability by integrating environmental intelligence with internal transaction data and predictive modeling.
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