General Studies · Marketing Information System
Customer behavior in the banking sector is frequently influenced by changes in government policy and digital infrastructure. Statement 1: A Marketing Information System (MKIS) that performs a longitudinal analysis of the Unified Payments Interface (UPI) transactions since its inception in 2016 would show a clear transition from small P2P (Peer-to-Peer) transfers to high-volume P2M (Peer-to-Merchant) transactions. This trend analysis helps banks understand the decreasing reliance on physical cash and the increasing importance of digital touchpoints. Statement 2: The Internal Records System of a bank is sufficient on its own to perform this longitudinal analysis because all UPI transactions are routed through the bank's servers and recorded in the customer's account statement, eliminating the need for external marketing intelligence. Statement 3: Effective longitudinal analysis through an MKIS also requires monitoring the 'Decay Rate' of marketing information, which is the speed at which old data becomes irrelevant due to rapid changes in technology or consumer law. Based on these statements, identify the correct summary:
- 1All statements are correct
- 2Statement 1 and Statement 3 are correct✓
- 3Statement 1 and Statement 2 are correct
- 4Only Statement 1 is correct
Correct answer
Statement 1 and Statement 3 are correct
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