Banking · Customer Service Standards
Read the statements regarding bank service standards: Statement 1: The service standards for retail loans require that the bank must provide the customer with a comprehensive 'Key Fact Statement' (KFS) before executing the loan agreement. Statement 2: According to current service standards, if a bank decides to close a branch in a rural area, it is not required to give any prior notice to its customers. Statement 3: Retail customers have the right to transfer their account from one branch to another branch of the same bank without any cost and without fresh KYC if the risk profile is unchanged. Which of the statements above are correct?
- 1All statements are correct.
- 2Statement 2 and Statement 3 are correct.
- 3Statement 1 and Statement 3 are correct.✓
- 4Statement 1 and Statement 2 are correct.
Correct answer
Statement 1 and Statement 3 are correct.
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