Banking · Customer Service Standards
A customer visits a branch at 3:55 PM, just five minutes before the public dealing hours end at 4:00 PM, to deposit cash. According to the Code of Bank's Commitment, what should the bank do?
- 1Refuse transaction, as cash transactions are only permitted up to 2:00 PM.
- 2The teller can ask the customer to return the next day as it is a large cash transaction.
- 3The bank must serve all customers who have entered the banking hall before the close of business hours.✓
- 4The teller can refuse because the system's day-end process has already started.
Correct answer
The bank must serve all customers who have entered the banking hall before the close of business hours.
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