General Studies · Business Process Re-engineering
In the context of Process Innovation and BPR, what is the primary role of Information Technology (IT), as conceptualized by BPR pioneers, Hammer and Champy?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1IT is a cost factor that must be minimized during the BPR process to ensure cost reduction goals are met.
- 2IT is an enabler of radical redesign that allows organizations to break old rules and perform activities simultaneously or in a different, non-sequential order.✓
- 3IT is a supporting tool that documents and records the new process, but does not drive it.
- 4IT is solely an automation tool used to speed up the existing manual process steps.
Correct answer
IT is an enabler of radical redesign that allows organizations to break old rules and perform activities simultaneously or in a different, non-sequential order.
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