General Studies · Business Process Re-engineering
Which characteristic BEST defines the key outcome of a successful Business Process Re-engineering (BPR) initiative?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1The creation of a vertically integrated organizational hierarchy with clearly defined, narrow functional tasks.
- 2A shift from multiple, complex job roles to single, specialized, entry-level tasks.
- 3The replacement of sequential tasks performed by specialized workers with parallel, horizontal tasks performed by case workers or teams.✓
- 4A focus on maximizing the output of individual functional departments, even if it creates bottlenecks elsewhere.
Correct answer
The replacement of sequential tasks performed by specialized workers with parallel, horizontal tasks performed by case workers or teams.
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