General Management · Professional Ethics
A middle management officer in a bank discovers a software glitch systematically under-crediting senior citizen accounts. Rectification would cause significant operational downtime and potential negative publicity before a regulatory audit. What is the most ethically robust course of action for the officer?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Delete logs showing the detection of the glitch to protect the IT department from being blamed by top management.
- 2Adjust manual entries only for those customers who visit the branch to complain, keeping the larger systemic issue quiet.
- 3Report the technical discrepancy immediately through proper internal channels and advocate for a transparent retrospective correction of all affected accounts.✓
- 4Ignore the issue temporarily until the regulatory audit is completed to protect the bank's short-term reputation.
Correct answer
Report the technical discrepancy immediately through proper internal channels and advocate for a transparent retrospective correction of all affected accounts.
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