General Studies · Total Quality Management
Who defined Total Quality Management (TQM) as: 'Total composite of product and service characteristics of marketing, engineering, manufacturing and maintenance through which the product and service in use will meet the expectations of the customers'?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1G. Oddou and M. Mendenhall
- 2Charles M. Savage
- 3Chris Hendry✓
- 4A.V. Feigenbaum
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Chris Hendry
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