Which of the following statements is correct regarding the scope of retail banking services?

Which of the following banking models focuses on mass market customers with a high volume of low-value transactions across a geographically dispersed branch network using standardized products?

Which of the following statements is/are correct representation of the Marketing Mix in Retail Banking? Statement 1: Promotion includes all activities designed to communicate the value and benefits of the service to the customer, such as advertising, sales promotion, and public relations. Statement 2: The Product element in retail banking refers only to tangible items like passbooks and debit cards. Statement 3: People refers to the bank employees who deliver the service, whose behavior and competence directly influence the customer's perception of service quality.