Banking · Retail Banking
What is a major prerequisite for the success of Retail Banking concerning human resources?
- 1Using only automated systems with no human interaction.
- 2Recruiting only experts in foreign exchange trading.
- 3A sales-oriented and customer-focused culture among staff.✓
- 4Minimising the total number of employees to save costs.
Correct answer
A sales-oriented and customer-focused culture among staff.
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