General Studies · Customer Relationship Management
Which of the following is typically considered the primary challenge when implementing a Customer Relationship Management (CRM) system in an organization?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Reducing customer churn rates through price-sensitive promotional offers.
- 2Lowering the cost of customer acquisition through automated marketing workflows.
- 3Integrating the CRM system with existing systems and legacy databases across various departments.✓
- 4Ensuring consistent communication with customers through traditional marketing channels.
Correct answer
Integrating the CRM system with existing systems and legacy databases across various departments.
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