General Studies · New Public Management and Citizen Charter
Which of the following best represents the fundamental administrative transformation brought about by the introduction of the Citizen Charter as part of New Public Management reforms?
- 1It empowers local civil society organizations to completely bypass the state by independently funding their operations through routine social audits.
- 2It transitions traditional bureaucratic administration into a transparent, service-oriented approach that defines measurable service standards, timeframes, and treats citizens as clients or stakeholders.✓
- 3It aims to eliminate bureaucratic administration by replacing all formal institutional frameworks with voluntary consultative public hearings.
- 4It shifts the focus of governance entirely towards non-institutional mechanisms like social movements and protests to shape public policy outcomes.
Correct answer
It transitions traditional bureaucratic administration into a transparent, service-oriented approach that defines measurable service standards, timeframes, and treats citizens as clients or stakeholders.
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