Which acronym is generally used for performance measurement in terms of economy, efficiency, and effectiveness in a Non-Governmental Organisation (NGO)?

Stark Co provides a call centre service on behalf of a number of retailers. Operatives receive calls from customers who are experiencing problems in operating the products they have bought from the retailers. The managing director is seeking improved customer satisfaction. Customer satisfaction is measured by the number of customers who receive advice which leads to the correct operation of their equipment at the first point of contact. It has been suggested by the human resource manager that an incentive scheme should be introduced. Which of the following targets is the most appropriate measure for the incentive scheme?

Consider the following statements regarding the Balanced Scorecard: 1. It includes both financial and non-financial performance indicators. 2. The four perspectives are interconnected, leading to an integrated view of the organization. 3. It should include a very large number of performance measures to achieve a detailed operational view. Which of the statements given above are true?