General Studies · Performance Measurement
Qual Co is keen to increase the use they make of non-financial performance measures in their overall performance measurement activities. In particular, they are keen to improve customer retention and so want to focus on the quality of service they provide to their customers. Which of the following measures would be most appropriate as a measure of service qualit y? (i) Number of customer complaints (ii) Number of repeat orders as a proportion of total orders (iii) Sales volume growth
Verified Solution4 OptionsUpdated: October 2026👁️1 View
Share:
- 1(i) and (ii) only✓
- 2(i), (ii) and (iii)
- 3(i) and (iii) only
- 4(ii) and (iii) only
Correct answer
(i) and (ii) only
Download Single Question PDF
Save this question and verified answer as a clean study sheet with live clickable link.
👥
Share with Friends & Study Groups
Challenge your peer aspirants on WhatsApp or Telegram to solve this question!
Online Test Series
Start Free Mock Test →Preparing for General Studies?
Practice full-length mock tests with real exam timers, instant score analysis, and all-India ranking.
Chapter Practice
Practice Performance Measurement MCQs →Want more practice questions on Performance Measurement?
Solve complete topic-wise tests with detailed solutions on GkGet.
Related Practice Questions
Recommended practice questions in General Studies · Performance Measurement