General Studies · Passage and Conclusions

Read the passage carefully and evaluate the given statement based on it: Amazon has acknowledged a data breach of the username and email ID of some of its users, without giving details of its nature or scope. Although the company has not disclosed the total number of users affected, it has sent information to all affected users about the technical problem. This e-commerce major headquartered in Seattle is offering Gift Cards between $5 to $100 as compensation to customers who are victims of the breach. A publication mentioning email communications between Amazon and a customer, Paul Gagnon, reported that when he asked the customer service desk how his information was leaked, the company offered him a $100 promotional certificate as an apology. After this breach, many affected users filed complaints with the service desk, but none of them received an explanation. It is being speculated that Amazon Customer Service Supervisors have been instructed not to offer any comments or any kind of compensation to affected Amazon users. Statement: Amazon has not instructed its supervisors to withhold comments or offers of compensation from the affected users.