Child Development and Pedagogy · Pedagogical Issues
A case is presented: a customer purchased an expensive kitchen appliance three months ago with a manufacturer's warranty promising 'free repair for any breakdown within two years.' The appliance stopped working. The service centre refused free repair, claiming the problem was due to 'improper usage' and demanding payment. The customer has the warranty card and receipt. The class is divided into three roles: the consumer, the company service manager, and a member of the district consumer forum. After a structured role-play, the class discusses which arguments were strong, what evidence mattered most, how the forum might decide, and what the consumer could have done earlier. This combination of role-play and analysis chiefly aims to help learners:
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Remember the names of consumer rights by repeating them aloud
- 2Practice using rights and responsibilities to build and evaluate arguments from different positions✓
- 3Avoid referring to any formal mechanisms for grievance redressal
- 4Treat consumer cases as dramatic stories with no link to decision-making
Correct answer
Practice using rights and responsibilities to build and evaluate arguments from different positions
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