Banking · RBI Guidelines on Outsourcing of Financial Services
A bank is evaluating its 'In-Sourcing' vs. 'Out-Sourcing' strategy for its retail operations. The management decides to outsource the 'Feet on Street' (FOS) for the marketing of credit cards and the 'Collection Agents' for overdue retail loans. Given the RBI Guidelines on Outsourcing, which of the following represents a non-permissible outsourcing activity that the bank must retain in-house?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1The maintenance and management of the bank's ATM network and Cash Management Services (CMS).
- 2The tele-calling operations for lead generation and preliminary screening of potential retail customers.
- 3The final decision-making authority regarding the 'Sanction of Credit Limits' and the 'Approval of One-Time Settlements (OTS)'.✓
- 4The physical delivery of credit card plastic and PIN mailers to the customer's registered address.
Correct answer
The final decision-making authority regarding the 'Sanction of Credit Limits' and the 'Approval of One-Time Settlements (OTS)'.
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