A bank implements a CRM system and observes the following changes over one year: Total Customers = 10,000; Previous Churn Rate = 15% (1,500 customers left); Current Churn Rate = 10% (1,000 customers left). If the Acquisition Cost per Customer is ₹3,000, calculate the 'Acquisition Cost Savings' achieved by the bank due to improved retention.

K Co. had 4,000 staff at the start of 20X6 and at the end of the year, this number was reduced to 3,800 due to redundancies. During the year, 210 staff took voluntary redundancy, which was 10 more than the company had anticipated, and these 10 employees were replaced. What is the labour turnover rate per year (rounded to two decimal places)?

The budgeted output for a period is 5,000 units and the budgeted time for production of these units is 2,500 hours. The actual output in the period is 5,500 units and the actual time worked by the labour force is 2, 000 hours. What is the capacity utilisation rat io?