General Studies · RBI Guidelines on Customer Liability
A bank customer reported an unauthorized debit of 75,000 rupees from his savings bank account via an Internet Banking transaction. The bank determined that the unauthorized transaction was a result of a third-party breach (payment aggregator) with no fault on the part of the customer or the bank. The customer reported the incident on the 4th working day (within 4 to 7 working days) after receiving the SMS alert. Based on the RBI guidelines on customer liability, what will be the customer's maximum liability in this case?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1The full amount of 75,000 rupees
- 225,000 rupees
- 310,000 rupees✓
- 4Zero Liability
Correct answer
10,000 rupees
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