Science · Library Service Quality
परशुरामन, ज़ैथम्ल और बेरी द्वारा विकसित SERVQUAL मॉडल सेवा गुणवत्ता के पांच आयामों की पहचान करता है। कई अध्ययनों से पता चलता है कि ग्राहक के दृष्टिकोण से, आमतौर पर किस आयाम को सबसे महत्वपूर्ण/प्रभावशाली माना जाता है?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1सहानुभूति (Empathy)
- 2प्रतिक्रियाशीलता (Responsiveness)
- 3विश्वसनीयता (Reliability)✓
- 4मूर्त वस्तुएं (Tangibles)
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विश्वसनीयता (Reliability)
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