You work in customer service, and a client calls in extremely upset about a billing error that interrupted their service during a crucial business period. They are shouting and making personal attacks. You discover the error was due to an internal company miscommunication, and the client's complaint is legitimate. Your supervisor is monitoring the call. What is the most socially intelligent approach?

Question

General Studies · Situation Reaction Test

Verified Solution4 OptionsUpdated: October 2026👁️1 View

Share:

Correct answer

Remain calm and professional, acknowledge the error, apologize, and focus on immediate resolution while documenting the incident

Save this question and verified answer as a clean study sheet with live clickable link.

👥

Challenge your peer aspirants on WhatsApp or Telegram to solve this question!

Online Test Series

Practice full-length mock tests with real exam timers, instant score analysis, and all-India ranking.

Chapter Practice

Want more practice questions on Situation Reaction Test?

Solve complete topic-wise tests with detailed solutions on GkGet.

Recommended practice questions in General Studies · Situation Reaction Test

The Dandi March, also known as the Salt Satyagraha, was led by which influential leader?

Which act formally granted independence to India, marking the end of British rule?

Who was the key figure in establishing the Indian National Congress?

Answer 1

Match the client's energy level and firmly tell them their behavior is unacceptable

Answer 2

Remain calm and professional, acknowledge the error, apologize, and focus on immediate resolution while documenting the incident

Answer 3

Transfer the call to your supervisor immediately without attempting to resolve it

Answer 4

Put the client on hold frequently hoping they calm down on their own

Related Practice Questions