General Studies · Outsourcing

Y is considering outsourcing some of its call centre activities to GH Co. GH operators will take calls from new customers looking to purchase a policy, while Y's existing staff will deal with existing customer renewals, queries and complaints. What type of outsourcing is this?

Verified Solution4 OptionsUpdated: October 2026👁️1 View

1Partial outsourcing✓
2Ad hoc outsourcing
3Project management outsourcing
4Total outsourcing

Correct answer

Partial outsourcing

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Y is considering outsourcing some of its call centre activities to GH Co. GH operators will take calls from new customers looking to purchase a policy, while Y's existing staff will deal with existing customer renewals, queries and complaints. What type of outsourcing is this?

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Y is considering outsourcing some of its call centre activities to GH Co. GH operators will take calls from new customers looking to purchase a policy, while Y's existing staff will deal with existing customer renewals, queries and complaints. What type of outsourcing is this?

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