Education · Educational Management and Quality Assurance
Within 'change management' and the 'cost of quality framework', which of the following combinations/statements is correct?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Preventative costs represent proactive investments in training, error-proofing, and system redesign.✓
- 2Cost-Benefit Analysis differs from Cost-Effectiveness Analysis because it measures only qualitative outcomes.
- 3Failure costs are exclusively external and completely exclude warranty claims or customer complaints.
- 4Appraisal costs consist entirely of internal failures such as rework, scrap, and downtime.
Correct answer
Preventative costs represent proactive investments in training, error-proofing, and system redesign.
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