General Studies · Industrial Relations
Which of the following principles is most essential for designing an effective grievance redressal system in an organization?
- 1Direct and immediate escalation of all queries to top management
- 2Time-bound resolution combined with procedural fairness✓
- 3Multi-layered external judicial intervention
- 4Strict legal formalism at every stage
Correct answer
Time-bound resolution combined with procedural fairness
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