General Knowledge · Library and Information Science
Which of the following best explains why 'referral service' is conceptually distinct from 'reference service'?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Referral service involves answering factual queries, whereas reference service involves directing users to secondary sources.
- 2Referral service links users to external experts or agencies when a library cannot fulfil the need, without directly supplying the document.✓
- 3Referral service is a form of anticipatory information service, while reference service is exclusively responsive.
- 4Referral service is only offered by special libraries, whereas reference service is a function of all library types.
Correct answer
Referral service links users to external experts or agencies when a library cannot fulfil the need, without directly supplying the document.
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