Banking · Digital Banking Channels
Which of the following best describes the growth trajectory of direct banking in recent years?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1The growth in direct banking has plateaued, as customers prefer in-person banking services over digital channels.
- 2Direct banking has only seen significant growth in mobile banking, with other channels showing little change.
- 3Direct banking has become the fastest-growing channel for retail bank customers, with a compound annual growth rate (CAGR) of over 20 percent.✓
- 4Direct banking has grown at a modest rate, with limited adoption in the retail banking sector.
Correct answer
Direct banking has become the fastest-growing channel for retail bank customers, with a compound annual growth rate (CAGR) of over 20 percent.
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