Banking · RBI Ombudsman Schemes
Which concept represents the fundamental difference between the Integrated Ombudsman Scheme, 2021 and the previous RBI Ombudsman Schemes?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Exclusion of complaints related to mobile banking.
- 2Mandatory video conferencing for all hearings.
- 3A single, centralized reference point for all customer grievances against all regulated entities (banks, NBFCs, System Participants).✓
- 4Inclusion of scheduled commercial banks.
Correct answer
A single, centralized reference point for all customer grievances against all regulated entities (banks, NBFCs, System Participants).
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