Banking · Risk Management
When a bank outsources the lead generation process for credit cards to Direct Selling Agents (DSAs), the bank's internal staff at the branch level are often required to handle the final documentation. What risk mitigation measure should the branch staff prioritize?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Ensuring the customer receives immediate delivery of the credit card.
- 2Cross-checking the DSA's performance metrics against the industry average.
- 3In-person verification of all original 'Know Your Customer' (KYC) documents and the applicant's identity.✓
- 4Verification of the DSA's commission structure with the customer.
Correct answer
In-person verification of all original 'Know Your Customer' (KYC) documents and the applicant's identity.
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