General Studies · Organizational Behavior and Ethics
What specific psychological phenomenon occurs when a bank employee is forced to perform tasks that contradict their personal moral values, such as aggressive mis-selling of products to vulnerable customers to meet sales targets, leading to internal psychological stress?
- 1Bounded Rationality
- 2Moral Relativism
- 3Cognitive Dissonance✓
- 4Ethical Fading
Correct answer
Cognitive Dissonance
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