English Language · English
What long-term consequence could arise from an airline's inability to address its operational inefficiencies?
- 1Faster and smoother adoption of emerging technologies
- 2Higher overall operational costs accompanied by better service quality
- 3A decrease in market share and revenue due to customer dissatisfaction✓
- 4Increased customer loyalty and repeat corporate business
Correct answer
A decrease in market share and revenue due to customer dissatisfaction
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