General Studies · Marketing and Sales
What is the primary role of Big Data Analytics in enhancing the cross-selling and up-selling capabilities of a retail bank's marketing department?
- 1Preventing bank employees from communicating with customers whose account balance falls below a specific threshold.
- 2Counting the number of stationery items used in branches to reduce administrative overheads.
- 3Using Descriptive, Predictive, and Prescriptive analytics on massive datasets to identify customer needs and offer the right product at the right time through the right channel.✓
- 4Collecting physical addresses of all residents in a city and sending them the same generic paper flyer every week.
Correct answer
Using Descriptive, Predictive, and Prescriptive analytics on massive datasets to identify customer needs and offer the right product at the right time through the right channel.
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