General Studies · Customer Relations
What is the most appropriate way for a customer service agent to handle an extremely furious customer?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Argue back to defend the company's policies.
- 2Ignore the customer's queries until they calm down.
- 3Stay calm, practice active listening, and show empathy.✓
- 4Immediately transfer the call to another department without listening.
Correct answer
Stay calm, practice active listening, and show empathy.
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