Computer Science · ITIL Framework
What is the main purpose of the Service Desk function in the Information Technology Infrastructure Library (ITIL) framework?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1To resolve all software bugs
- 2To perform routine system backups
- 3To serve as the single point of contact for users✓
- 4To handle software installation on endpoint devices
Correct answer
To serve as the single point of contact for users
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