Banking · Business Process Re-engineering
What is the fundamental objective of shifting credit appraisal and documentation processes from individual branches to Centralized Processing Centers (CPCs) in retail banking?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1To comply with mandatory statutory provisions requiring centralization.
- 2To increase interest rates charged on retail loans by adding a central processing surcharge.
- 3To ensure uniformity in credit decisioning, reduce subjectivity, and achieve better risk management through specialization.✓
- 4To allow branch staff to focus mainly on administrative and routine operations.
Correct answer
To ensure uniformity in credit decisioning, reduce subjectivity, and achieve better risk management through specialization.
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