Banking · Customer Service
What does the RBI emphasize regarding institutional oversight of customer service matters in commercial banks?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
Share:
- 1Customer service assessment is optional and requires no high-level board review.
- 2Banks are exempted from setting up institutional committees to review customer feedback.
- 3Customer service policies and grievance mechanisms must be regularly deliberated and reviewed by the bank's Board of Directors.✓
- 4Customer service matters should be left entirely unregulated to be driven by market forces.
Correct answer
Customer service policies and grievance mechanisms must be regularly deliberated and reviewed by the bank's Board of Directors.
Download Single Question PDF
Save this question and verified answer as a clean study sheet with live clickable link.
👥
Share with Friends & Study Groups
Challenge your peer aspirants on WhatsApp or Telegram to solve this question!
Online Test Series
Start Free Mock Test →Preparing for Banking?
Practice full-length mock tests with real exam timers, instant score analysis, and all-India ranking.
Chapter Practice
Practice Customer Service MCQs →Want more practice questions on Customer Service?
Solve complete topic-wise tests with detailed solutions on GkGet.
Related Practice Questions
Recommended practice questions in Banking · Customer Service