Economics · E-Commerce
What aspect of the customer experience may be weakened by online shopping?
- 1Convenience of browsing and purchasing items from anywhere
- 2The range and variety of products available to users
- 3Personalized customer service due to lack of direct face-to-face human interaction✓
- 4The ability to compare prices efficiently
Correct answer
Personalized customer service due to lack of direct face-to-face human interaction
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