Banking · Business Process Re-engineering
Urban Heritage Bank is conducting a Business Process Re-engineering (BPR) exercise to reduce its retail housing loan 'Time-to-Disburse' from 25 days to 7 days. Analysis shows courier and manual data entry take 5 days, external legal/technical reports take 10 days, and field investigation is redundant for high-CIBIL applicants. Which operational redesign yields the maximum Turnaround Time (TAT) reduction while maintaining credit standards?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Implement digital document upload at the branch level, use panel valuers with a dedicated digital portal for instant report submission, and waive field investigation for high-CIBIL customers.✓
- 2Eliminate legal opinion and technical valuation stages for all housing loans below ₹50 Lakhs to save 10 days.
- 3Hire additional data entry staff at the RLPC and increase courier dispatch frequency to twice a day.
- 4Centralize the sourcing process by removing it from branches and permitting only online applications to eliminate courier delays.
Correct answer
Implement digital document upload at the branch level, use panel valuers with a dedicated digital portal for instant report submission, and waive field investigation for high-CIBIL customers.
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