Banking · RBI Integrated Ombudsman Scheme
Under the RBI Integrated Ombudsman Scheme, 2021, if a complainant is dissatisfied with the decision or rejection of a complaint by the Ombudsman, who is the Appellate Authority and what is the timeframe for filing an appeal?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1There is no provision for an appeal by the customer against rejection.
- 2The National Consumer Disputes Redressal Commission (NCDRC) directly.
- 3The Executive Director-in-charge of CEPD, RBI within 45 days.
- 4The Deputy Governor of RBI within 30 days of receiving the decision.✓
Correct answer
The Deputy Governor of RBI within 30 days of receiving the decision.
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