Under RBI Master Directions on Video-Based Customer Identification Process (V-KYC), what is the mandatory outcome if live video quality is severely compromised or if the customer's geo-location indicates they are outside India during the session?

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General Knowledge · General Awareness

Verified Solution4 OptionsUpdated: October 2026👁️1 View

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The V-KYC process must be terminated if live video quality is compromised or if GPS coordinates indicate the customer is outside India.

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Answer 1

The official can allow the customer to upload a pre-recorded video or selfie if connectivity fails.

Answer 2

The V-KYC process must be terminated if live video quality is compromised or if GPS coordinates indicate the customer is outside India.

Answer 3

The bank can bypass verification if a copy of identity proof is sent via mobile messaging applications.

Answer 4

The official is permitted to complete the KYC using standard voice calls if the video feed is unclear.

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