Current Affairs · Banking and Finance
The strategy of training internal customer service staff at the branch level to handle basic technical support queries for a bank's mobile application primarily shifts the cost from:
Verified Solution4 OptionsUpdated: October 2026👁️1 View
Share:
- 1Regulatory compliance cost to operational efficiency cost
- 2Advertising spend to IT infrastructure spend
- 3Call Centre channel cost to Branch channel cost✓
- 4Fixed cost to variable cost
Correct answer
Call Centre channel cost to Branch channel cost
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