General Studies · Retail Banking Trends
The fundamental shift brought about by technology in retail banking concerning customer interaction is the move from a 'Branch-Centric' model to a:
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1'ATM-Centric' model
- 2'SFMS-Centric' model
- 3'IDRBT-Centric' model
- 4'Customer-Centric' or 'Channel-Centric' model✓
Correct answer
'Customer-Centric' or 'Channel-Centric' model
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