General Studies · Customer Relationship Management
The concept of 'Tangibles' in Customer Requirements regarding Service Quality in banking specifically relates to:
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1The appearance of the physical facilities and the presentation of communication material.✓
- 2The bank's honesty in reporting credit data.
- 3The bank's knowledge in investment advisory.
- 4The bank's ability to offer emotional support to the customer.
Correct answer
The appearance of the physical facilities and the presentation of communication material.
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