Economics · Digital Banking
Statement 1: Mobile Banking has become a primary channel for retail product delivery, with banks shifting from 'Mobile-first' to 'Mobile-only' strategies for certain demographics to reduce overhead costs and improve operational efficiency. Statement 2: Modern mobile banking applications utilize 'Biometric Authentication' such as fingerprint and facial recognition to enhance security while providing a friction-less login experience compared to traditional passwords and PINs. Statement 3: To increase engagement, banks are integrating 'Non-financial Services' into their apps, such as utility bill payments, travel bookings, and e-commerce marketplaces, transforming the banking app into a 'Super App' ecosystem. Identify the correct option regarding the evolution of mobile banking channels.
- 1Only Statement 1 is correct, as Biometrics are not yet allowed for mobile banking in India.
- 2All three statements are correct and represent the current trend in the digitalization of retail banking.✓
- 3Statements 1 and 2 are correct, but Statement 3 is a feature restricted to Fintechs, not traditional banks.
- 4Only Statement 2 is correct.
Correct answer
All three statements are correct and represent the current trend in the digitalization of retail banking.
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