Smithson Co is an insurance company experiencing complaints regarding delayed and error-prone client quotations due to recent staffing changes. Which non-financial performance indicator is most appropriate to monitor and improve the accuracy of quotations issued by the department?

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General Studies · Performance Measurement and Control

Verified Solution4 OptionsUpdated: October 2026👁️1 View

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Percentage of quotations found to contain errors when checked

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Answer 1

Total sales revenue generated per quotation officer

Answer 2

Actual staff employed as a percentage of budgeted quota

Answer 3

Average tenure of staff working in the department

Answer 4

Percentage of quotations found to contain errors when checked

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