Current Affairs · Banking Policy & Customer Protection
Regarding the customer notification rules, grievance mechanisms, and user controls mandated under the Digital Payments - E-Mandate Framework, 2026, which of the following statements is/are correct? 1. Pre-transaction notifications must be dispatched to the customer at least 24 hours prior to the actual debit, except for specific auto-recharge transactions like FASTag and NCMC where this pre-notification is not mandatory. 2. Issuers must provide a mandatory grievance redressal mechanism, and the post-transaction notification must include comprehensive transaction details along with the relevant grievance information. 3. Customers hold the right to opt out of a specific transaction or the entire mandate upon receiving the pre-transaction alert. Select the correct option:
- 11, 2, and 3✓
- 23 only
- 32 and 3 only
- 41 and 3 only
Correct answer
1, 2, and 3
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