Read the passage carefully and answer the given question. An insurance company launched a digital claims settlement platform to reduce paperwork and processing time. Urban policyholders quickly adopted the platform, leading to faster claim resolutions and higher customer satisfaction. However, adoption among rural policyholders remained low, and many continued to prefer branch-based claim filing. What can be most logically inferred from the above information?

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General Studies · Critical Reasoning

Verified Solution4 OptionsUpdated: October 2026👁️1 View

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Lack of digital familiarity and access may limit rural adoption.

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Answer 1

Urban customers file more insurance claims than rural customers.

Answer 2

Lack of digital familiarity and access may limit rural adoption.

Answer 3

Digital platforms are ineffective in insurance operations.

Answer 4

Rural policyholders are not interested in insurance services.

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