Banking · RBI Customer Liability Guidelines
Ms. Priya, a bank customer, notices an unauthorized Rs 50,000 transaction via Mobile Banking on a Friday. She received the SMS alert immediately but only reported it to the bank on the following Thursday (6 working days later). The investigation reveals the loss was due to a third-party system breach (with no negligence on the part of either the customer or the bank). Based on RBI guidelines, what is Ms. Priya's maximum liability?
- 1The liability is split equally (Rs 25,000)
- 2Limited liability based on the type of account (ranging from Rs 5,000 to Rs 25,000)✓
- 3Full liability of Rs 50,000
- 4Zero Liability
Correct answer
Limited liability based on the type of account (ranging from Rs 5,000 to Rs 25,000)
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