Economics · Service Quality
Match the SERVQUAL dimensions in Column A with their respective features in Column B: Column A (Dimension)Column B (Feature)A. Tangibles1. Prompt service deliveryB. Reliability2. Modern facilities and equipmentC. Responsiveness3. Consistency in service performanceD. Empathy4. Personalized caring attention
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1A-2, B-3, C-1, D-4✓
- 2A-3, B-2, C-4, D-1
- 3A-4, B-3, C-2, D-1
- 4A-2, B-1, C-3, D-4
Correct answer
A-2, B-3, C-1, D-4
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