General Studies · Services Marketing
Match the Possible Levels of Customer Expectations in List I with their corresponding Examples in List II: List I (Customer Expectations Level) A. Normative expectations B. Acceptable expectations C. Minimum tolerable expectations D. Experience-based expectations List II (Example) I. 'I expect this restaurant to serve me in an adequate manner.' II. 'I expect terrible service from this restaurant but came because the price is low.' III. 'Most of the time this restaurant is very good, but when it gets busy the service is slow.' IV. 'As expensive as this restaurant is, it ought to have excellent food and service.' Choose the correct match from the options given below:
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1(A) - (I), (B) - (IV), (C) - (II), (D) - (III)
- 2(A) - (IV), (B) - (I), (C) - (II), (D) - (III)✓
- 3(A) - (IV), (B) - (I), (C) - (III), (D) - (II)
- 4(A) - (IV), (B) - (II), (C) - (I), (D) - (III)
Correct answer
(A) - (IV), (B) - (I), (C) - (II), (D) - (III)
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