General Studies · Change Management Frameworks
Match the change management concepts (Column I) with their defining characteristics (Column II): Column I A. Kaizen B. Deming Cycle (PDCA) C. LaMarsh Model D. John M. Fisher Model Column II1. Maps 12 individual emotional stages, including anxiety, denial, and disillusionment2. Japanese philosophy of continuous improvement through small incremental changes3. Five-step proactive risk mitigation framework focusing on identifying barriers to employee acceptance early4. An iterative four-step cycle of Plan, Do, Study, Act for continuous process optimisation
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1A-1, B-2, C-3, D-4
- 2A-2, B-4, C-3, D-1✓
- 3A-2, B-3, C-4, D-1
- 4A-4, B-2, C-3, D-1
Correct answer
A-2, B-4, C-3, D-1
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